Frequently Asked Questions
What Shipping Methods Are Available?
JPNL Lamps works with different delivery services, chosen by the criteria of speed, care with packages and lower cost. That’s why we are always looking for partners who are committed to these criteria.
How Long Will it Take To Get My Package?
Our team will prepare and make your order available for delivery within 1 business day. From there, the deadlines vary according to your location and also the shipping method chosen at the time of purchase. In general terms can vary from 1 to 15 days.
How Do I Track My Order?
You can track the progress of your order on our tracking page. Use your registration email and order number.
How Do I Place an Order?
Just choose your products, add to your cart, then you will be forwarded to creating your account, if you haven’t already. After that we will ask for your delivery details and payment method.
How Should I to Contact if I Have Any Queries?
Contact our technical and sales team by email: sales@jpnlamps.com or by phone at 1-954-366-1160 Monday to Friday from 9:00am to 5:00pm.
Do I Need an Account to Place an Order?
Yes, we will always ask you to create an account on our website to ensure that your purchase always goes as smoothly as possible.